Last Updated: July 27, 2026
HEBEI INCE Environmental Technology Co., Ltd. (“INCE ,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, submitting an inquiry, requesting a quotation, downloading product information, or communicating with our sales and technical teams.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have regarding your personal information.
1. Information We Collect
When you use our website or contact us, we may collect the following types of information:
Information You Provide Directly
We may collect information that you voluntarily submit through contact forms, quotation request forms, sample request forms, email, WhatsApp, phone calls, or other communication channels, including:
- Name
- Company name
- Email address
- Phone number or WhatsApp number
- Country or region
- Product interests
- Technical requirements
- Application details
- Message content
- Any files, drawings, specifications, or documents you choose to send us
This information helps us understand your filtration needs and provide accurate product recommendations, quotations, samples, and technical support.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, or similar technologies, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the website
- Referral source
- Search terms used to find our website
- General location information based on your IP address
This data is mainly used to improve website performance, understand visitor behavior, and optimize the user experience.
2. How We Use Your Information
We use the information we collect for legitimate business purposes, including:
- Responding to your inquiries or quotation requests
- Recommending suitable filter bags, filter mesh, filter housings, filter cartridges, membrane elements, or customized filtration solutions
- Preparing quotations, technical documents, product specifications, or sample arrangements
- Communicating with you about your project, order, or product requirements
- Providing after-sales service and technical support
- Improving our website, product pages, and customer experience
- Analyzing website traffic and marketing performance
- Sending product updates, industry information, or marketing communications when appropriate
- Preventing fraud, spam, misuse, or unauthorized access
- Complying with applicable legal, tax, accounting, or regulatory obligations
We do not sell your personal information.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, analyze traffic, and understand how visitors interact with our content.
Cookies may help us:
- Remember your preferences
- Improve website loading and navigation
- Analyze which pages are most useful to visitors
- Measure the effectiveness of marketing campaigns
- Provide a better browsing experience
You can choose to accept or reject cookies through your browser settings. Please note that disabling cookies may affect certain website functions or limit your browsing experience.
4. How We Share Your Information
We may share your information only when necessary and only with appropriate parties, such as:
- Internal sales, engineering, technical, or customer service teams
- Logistics providers, freight forwarders, or shipping partners when arranging product delivery
- Payment, accounting, or business service providers
- Website hosting, analytics, CRM, or email service providers
- Legal, regulatory, or government authorities when required by law
We only share the information necessary for the relevant purpose. We do not rent, trade, or sell your personal information to third parties.
5. International Business Communications
As an industrial filtration manufacturer serving global customers, we may communicate with buyers, distributors, engineering companies, OEM partners, and industrial users in different countries and regions.
By submitting your information through our website or contacting us directly, you understand that your information may be processed for international business communication, quotation preparation, sample coordination, technical support, and export-related services.
6. Data Security
We take reasonable physical, technical, and administrative measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security of data transmitted through the internet.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, supporting customer relationships, meeting legal obligations, and improving our services.
For B2B inquiries, we may retain communication records, quotation details, and technical requirements for future reference, repeat orders, warranty support, or project follow-up.
8. Marketing Communications
If you provide your email address or contact information, we may occasionally send you product updates, technical resources, application guides, or information related to filtration solutions.
You may opt out of marketing communications at any time by contacting us directly. Even if you opt out of marketing messages, we may still contact you regarding active inquiries, quotations, orders, samples, technical support, or necessary business communications.
9. Your Rights and Choices
Depending on your location and applicable laws, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of certain personal information
- Object to or restrict certain types of processing
- Withdraw consent for marketing communications
- Ask questions about how your information is used
To exercise these rights, please contact us using the details provided below.
10. Third-Party Links
Our website may contain links to third-party websites, tools, platforms, or resources. Once you leave our website, we are not responsible for the privacy practices, content, or security of those third-party websites.
We recommend reviewing the privacy policies of any external websites you visit.
11. Children’s Privacy
Our website and services are intended for business users, industrial buyers, distributors, engineers, and professional customers. We do not knowingly collect personal information from children.
If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functions, legal requirements, or data protection procedures.
Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us:
HEBEI INCE Environmental Technology Co., Ltd.
Address: NO.209 HEPING EAST ROAD, SHIJIAZHUANG CITY, HEBEI PROVINCE, CHINA
Email: sales6@incefiltration.com
Tel: +86 (311) 8968 1588
Mobile / WhatsApp: +86 186 3308 5625